Managing Conflict with Confidence: A Leadership Approach
Conflict is inevitable — but effective managers turn it into progress, not problems. This practical workshop helps leaders and supervisors develop the awareness, emotional intelligence, and communication skills needed to handle workplace conflict constructively. Participants will learn how to address tension early, facilitate open dialogue, and rebuild trust while maintaining team performance and morale.
Course Structure
Module 1: Understanding the Nature of Workplace Conflict
Explore why conflicts arise in teams — from personality clashes to communication breakdowns and competing priorities. Learn how your leadership style influences conflict dynamics.
Module 2: Recognising and Addressing Early Warning Signs
Identify subtle behavioural cues that signal tension before escalation. Understand how avoidance, defensiveness, or silence can harm morale and performance.
Module 3: The Manager’s Conflict Toolkit
Develop a structured approach to handling disagreements. Practise practical steps — preparing for difficult conversations, remaining neutral, and using open questions to uncover root causes.
Module 4: Communicating with Empathy and Authority
Learn how to stay calm and assertive during emotional situations. Explore how tone, listening, and emotional intelligence help de-escalate conflict while keeping respect and psychological safety intact.
Module 5: Restoring Collaboration and Moving Forward
Discover techniques to rebuild trust, agree on shared goals, and prevent future conflicts. Learn how to turn lessons from tension into opportunities for stronger teamwork and better leadership. By the end of this workshop, participants will be able to: • Understand common causes and patterns of workplace conflict. • Recognise and address tension proactively and confidently. • Use effective communication to mediate and resolve issues. • Balance empathy and authority in challenging conversations. • Foster a positive, respectful, and cooperative team culture. Mediation and Peaceful Conflict Resolution at Work One-Day Training Workshop (8 Hours) Course Overview Conflict is a natural part of organisational life — but how we handle it determines whether it becomes destructive or a source of growth. This interactive workshop equips participants with the skills and mindset to manage disagreements constructively, mediate tensions between colleagues, and foster a culture of open communication and mutual respect. Through practical exercises, case discussions, and guided reflection, participants learn to approach conflict as an opportunity for understanding and collaboration rather than competition or avoidance.
Module 6: Understanding Conflict Dynamics
Explore the psychology of workplace conflict — its triggers, emotional patterns, and escalation stages. Learn to recognise early warning signs and distinguish between healthy debate and harmful tension.
Module 7: The Principles of Mediation
Discover the role and responsibilities of a workplace mediator. Understand impartiality, neutrality, and confidentiality as the foundations of effective mediation.
Module 8: Communication Tools for De-escalation
Develop communication strategies to calm tense situations, reduce defensiveness, and encourage dialogue. Practise active listening, reframing, and non-violent communication to move from blame to understanding.
Module 9: The Mediation Process in Practice
Learn step-by-step techniques for facilitating mediation sessions — from preparation and opening statements to guiding discussions and helping parties reach sustainable agreements.
Module 10: Building a Culture of Constructive Resolution
Explore how leaders and HR can create systems that prevent recurring conflict. Learn to integrate mediation principles into team culture, policies, and everyday communication. By the end of this workshop, participants will be able to: • Identify sources and stages of workplace conflict. • Apply mediation principles to resolve disputes constructively. • Use effective communication techniques to de-escalate tension. • Support employees and teams through structured mediation processes. • Promote a culture of respect, empathy, and psychological safety.
Learning Outcomes
By the end of this workshop, participants will be able to:
Understand common causes and patterns of workplace conflict.
Recognise and address tension proactively and confidently.
Use effective communication to mediate and resolve issues.
Balance empathy and authority in challenging conversations.
Foster a positive, respectful, and cooperative team culture.
Identify sources and stages of workplace conflict.
Apply mediation principles to resolve disputes constructively.
Use effective communication techniques to de-escalate tension.
Support employees and teams through structured mediation processes.
Promote a culture of respect, empathy, and psychological safety.
Interested in This Course?
This course can be delivered as-is or customized by selecting specific modules and combining them with content from other programs. Let's discuss how to tailor it to your organisation's needs.